1. Can the base jewelry be purchased and worn by itself, or does it have to be matched to a topping?
MellowPea jewelry designs are specifically made to be versatile and wearable. If you wish to wear the base design on its own, there is no need to purchase an additional topping accessory. Each independent jewelry piece is complete and does not need the secondary component which is the topping. The topping is an additional feature that can be securely set onto the base with magnetic technology. Whether the top and base are combined and worn together is entirely up to you and your own personal style.
2. How is the topping accessory fixed onto the base design?
Each of our toppings are created with a very strong magnet that will instantly adhere onto any base design. Once these two are securely adjoined, your brand new jewelry combination will be fused together using modern strong magnetic technology. The toppings and the bases are made for each other: Once they are properly adjoined, the jewelry creation is ready to wear. Stay confident knowing your jewelry components are set into place safely.
3. How strong are the magnetics? Will my topping fall off?
When it came to implementing this dream idea successfully, we created the strongest magnet possible that would combine both elements of base and topping. Fused together in perfect harmony, we tested this magnet in a variety of settings and length of times.
Made of the strongest magnetic properties on earth, our designs held up to a variety of conditions including heavy exercising, dancing, running, and pretty much anything we could think of to put it through stress! They in turn stayed together as we designed them to be.
PLEASE NOTE: Take care when wearing our beautiful rings. They will come apart or become damaged if the wearer puts them under unusual stress. This includes but is not limited to: sports/activities that use your hands such as tennis, golf, or baseball for example. MellowPea’s jewelry is created for frequent wear, but is unsuitable for a variety of strenuous activities in which they can become damaged, just like all other jewelry.
4. When will my order be shipped?
Each individual order is handmade to order, which usually takes 1-2 weeks to ship out. You will be provided with an order confirmation email once your payment has been successfully processed. When the order is ready to be shipped out, a shipping confirmation email will be sent out to the email address provided. The tracking number will be included in this shipping email which will be sent out after the payment confirmation email. We encourage you to check the tracking number often, so you know when your order will be delivered. Please look out for these emails and check your spam settings.
5. Can I edit or cancel my order?
Email us within 12 hrs if you wish to edit your order and we can make the changes you would like for that order.
6. What is your return policy?
FINAL SALE items are not eligible for returns. Each final sale item will be displayed as FINAL SALE on the website denoting as such. Earrings are strictly NOT eligible due to hygiene purposes. We DO NOT accept returns, exchanges, or refunds on those earring items that you have purchased under any condition. All other items that are not earrings have a return window of 14 business calendar days from the receipt of the merchandise delivered. The return terms and conditions are as follows: items must be returned in the same original condition. They must not be worn, used, changed, altered, damaged, or in any other such condition they were not sold as. Promptly contact customer service to start a return if you are not fully satisfied with your purchase if you wish to make a return and receive a refund for your purchase.
7. What materials is your jewelry constructed of?
We hand craft each and every individual jewelry and accessory item using a variety of hand selected high-quality premium materials including leather, beads, plastics, and metal. Our metal jewelry is typically brass base plated with a coat of 18K-24K gold or rhodium silver unless otherwise stated within the specifications listed with the jewelry descriptions along with the item pictured. Our toppings and gem accents are put together by hand. This can often lead to a result where there can sometimes be slight differences in color, size, and finishing of the materials or embellishments from the photos provided on our website.
8. Is our jewelry lead compliant?
All our base design creations are lead-free, cadmium-free, and nickel-free. They are hypoallergenic for those with sensitivities to some metals. Our toppings are made with a stainless steel base with color plate.
9. How can I take good care of my MellowPea jewelry?
Because our jewelry is hand designed and created with several materials and components, you should always avoid contact with chemicals and water. This would include but not limited to such things as: cosmetics, hair sprays/mists, perfume/body mists, lotions/body oils‚ household cleaners, pools/oceans/beaches, and other situations in which you may damage your jewelry on contact. Removing rings before washing your hands with soap and water is highly recommended, in addition to avoiding contact with harsh chemicals found in hand sanitizers which may corrode the metal plate finish.
10. How can I safely clean my jewelry from MellowPea?
It is easy to take good care of your jewelry with minimal effort. Use a soft, clean cloth to wipe your jewelry pieces after wearing them to remove natural body oils, sweat or residue that they may have come into contact with when worn. Gold and silver plated jewelry will also eventually tarnish or discolor over a period of time because of its inherent design. it is recommended that you store your accessories in cooler temperature location if possible. Place your jewelry safely in a jewelry bag, zipped plastic kitchen bag, jewelry box or anything in which it will not be exposed out into the open. Keeping it tucked in a drawer or closet space is another way of keeping your jewelry looking pristine. These practices will preserve your jewelry for a longer beautiful life.